Customer Reviews
The only fault at this stage is that the mute button (below the volume)
sits almost flush with the remote housing & is extremely difficult to use. All other functions seem to operate as per the original.
Thank you for your feedback. We apologize for the inconvenience you've experienced with the mute button on your remote control. We understand that the mute button is difficult to use due to its flush positioning, and we appreciate your patience in bringing this to our attention.
We are glad to hear that the other functions are operating as expected. In the meantime, we can offer you a solution to resolve the issue with the mute button. [You can offer a replacement, a discount on future purchases, or another solution here depending on your policy.]
Please let us know how you would like to proceed, and we will do our best to assist you further.
Thank you for your understanding, and we look forward to resolving this to your satisfaction.