Hello,
Thank you for your feedback. We’re glad to hear that you were satisfied with the service, but we’re truly sorry to learn that the remote you received is not working as expected.
We understand how frustrating this must be, especially after we sent a replacement. To resolve this, could you kindly confirm the model number of your TV again? Additionally, if possible, please send us a photo of your original remote to help us verify compatibility and ensure that we send you the correct remote.
We’ll do our best to get this sorted out for you as quickly as possible.
Thank you for your patience and understanding. Looking forward to hearing from you soon.
