Dear Customer,
Thank you for your feedback regarding the remote control.
We’re sorry to hear about the issues you’re experiencing, including the sleep mode delay and the problems with the rubber buttons. We understand how frustrating this can be and appreciate you taking the time to share your experience. Based on your description, it does sound like there may be quality issues.
In the meantime, we would like to assist you further in resolving the issue. What about we resend you new replacement? If you agree, please confirm your shipping address and phone number.
We sincerely apologize for the inconvenience and thank you for your patience. Feel free to reach out if you have any other concerns or questions.
Best regards,
Terry