Thank you for your feedback, and I’m really sorry to hear about the issues you’ve had with the remote. I understand how frustrating it must be, especially when it’s not working as expected due to the battery compartment.
I appreciate you sharing your concerns about the return process as well. We strive to improve our service, and your experience will help us address these challenges in the future.
If you'd prefer, we can offer you a partial refund or assist with a replacement without the need for returning the remote. Please let us know what works best for you.
Thank you again for your understanding, and we hope to resolve this in a way that suits you.
